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CoVid 19 Visitor Policy

Select offices are open by appointment only

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Paying an invoice, have a question, or need a copy of your liability slips? Most of our services are available through our customer portal, over the phone at 1-800-265-3000 , or by emailing

Select offices are open by appointment only. Please call your broker to book a time to meet.  

Feeling sick, or been exposed to COVID-19?

If you (or someone close to you) have traveled internationally, had close contact with someone diagnosed with COVID-19, are experiencing a fever, or have cold or flu-like symptoms within the last 14 days, please do not visit our office and follow public health guidelines. Simply call and we will reschedule your appointment.

Office Appointments

What to expect when you arrive at our office

  • Please park in the spaces at the front of the building.  You are encouraged to park with enough space between vehicles where possible to maintain social distancing when getting in or out of your vehicle.
  • Please enter the office one at a time. Please maintain social distancing as per distancing markers and signage on site.
  • You will be required to wear a non-medical mask at all times while on site. A disposable non-medical mask will be provided if you don’t have your own.
  • Hand sanitizer will be provided upon arrival to our office. You will be required to sanitize your hands.
  • You will be greeted be an MIB Team Member upon arrival.  Please wait to be directed back to meet with your broker.
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